Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And that’s despite tremendous increases in the quality of products and services. You could take automotive for instance, quality there is really, really improved. But whenever I call a contact center now, I dread it. Their metrics are insincere. For example, the use of quality assurance metrics.
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