Automotive contact center solutions Interactive Voice Response outsourcing 
Global Response
MARCH 1, 2022
When it comes to KPIs for your call center, one thing is for sure: less is more. After all, when you’re managing a call center, whether it’s in-house or outsourced, there’s a long list of KPIs (key performance indicators) that you could be measuring. Example #1: Call center KPIs for a retail business.
Global Response
FEBRUARY 13, 2022
When a customer picks up the phone to contact your business with a problem or a question, there will be someone on the other end to speak for your brand, provide solutions and give them the resources they need. Inhouse vs. outsourced call centers. For example, a company in the US may have an offshore call center in India.
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