Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And that’s despite tremendous increases in the quality of products and services. You could take automotive for instance, quality there is really, really improved. When people call a call center, what they are really looking for is a relationship. And when we come back with a scripted response, it’s a real problem.
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