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KPIs for call centers: 8 critical metrics to track

Global Response

The call center for this business handles a large volume of incoming customer service calls, often related to membership or subscription questions, technical support or general customer service inquiries. Example #3: Call center KPIs for automotive businesses. Average abandonment rate.

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What is a call center?

Global Response

When they do, having warm, customer-obsessed call center associates is the perfect way to provide an exceptional customer experience and develop long-term brand loyalty and retention. Functions of a call center. Call centers can provide a variety of services and fulfill a variety of functions on your team.