Automotive Average Handle Time Feedback First call resolution 
CCNG
SEPTEMBER 27, 2023
It seems logical that the average time could be reduced if customer-facing agents could find the answer at conversational speed without having to scroll through articles, frantically trying to find the right information.With a reduced average handle time, the contact center would be able to handle these calls with a lower headcount.
NobelBiz
DECEMBER 19, 2023
By monitoring calls as they happen, managers can gain valuable insights into the performance of their teams and identify any bottlenecks or issues that may be hindering the resolution of customer inquiries. By analyzing this data in real-time, they can quickly identify patterns or trends that may indicate areas for improvement.
Expert insights. Personalized for you.
195 
Let's personalize your content