Babelforce

NOVEMBER 30, 2022

Do you know your DTMF IVRs from your ACDs? Usefully calculating and interpreting ATA depends on whether or the contact center uses an IVR system – this is complicated by the fact that customer can either hang up from frustration, or because the IVR answered their query. This does not include time spent navigating an IVR system.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

aircall

NOVEMBER 4, 2016

Here are some features to improve your customers’ experience and help you provide quality service at no extra effort cost to your staff: Interactive voice response: filters customers before they even talk to an agent. The right provider will keep their SaaS model up to date and proactively provide you with the tools you need.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

Here are some features to improve your customers’ experience and help you provide quality service at no extra effort cost to your staff: Interactive voice response: filters customers before they even talk to an agent. The right provider will keep their SaaS model up to date and proactively provide you with the tools you need.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54