Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. Utilize IVRs or agentless seats to manage and distribute inbound traffic to the proper department. Minimize Call Wait Time Nobody enjoys being put on hold! Train Your Agents Well A.
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