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Call Center Dialer Software: Optimization Best Practices

NobelBiz

MAY 9, 2023

As we saw, dialing strategies are the methods of automatically dialing pre-programmed phone numbers based on certain criteria and logic. As we saw, dialing strategies are the methods of automatically dialing pre-programmed phone numbers based on certain criteria and logic. Let’s dive a little deeper into the specifics of each type.

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Best practices Call Center Gamification Contact center software 98
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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

NOVEMBER 30, 2022

Automatic callback. Automatic callback (AKA virtual queuing) allows customers to request a return call if the contact center’s current line is busy or if no agent is available. Voice over Internet Protocol (VoIP). This is distinct from SaaS, which is more likely to be billed flexibly than ASP software.

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Contact Center Interactive Voice Response Call Center Automatic Callback 52
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