NobelBiz

MAY 9, 2023

Not having a proper call-back infrastructure: Take the time to work out the call flow of inbound calls. Utilize IVRs or agentless seats to manage and distribute inbound traffic to the proper department. OMNI+ powered by SafeSelect is here to end all present and future compliance-related issues.

Best practices 98

Best practices Call Center Gamification Contact center software 98

aircall

NOVEMBER 4, 2016

Here are some features to improve your customers’ experience and help you provide quality service at no extra effort cost to your staff: Interactive voice response: filters customers before they even talk to an agent. The filtering criteria can include agent language, type of issue, geographic location of the call, etc.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

Here are some features to improve your customers’ experience and help you provide quality service at no extra effort cost to your staff: Interactive voice response: filters customers before they even talk to an agent. The filtering criteria can include agent language, type of issue, geographic location of the call, etc.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54