Babelforce

NOVEMBER 30, 2022

This is distinct from SaaS, which is more likely to be billed flexibly than ASP software. Automatic callback. Automatic callback (AKA virtual queuing) allows customers to request a return call if the contact center’s current line is busy or if no agent is available. Private Branch Exchange (PBX).

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

aircall

NOVEMBER 4, 2016

Let’s look at the example of a VOIP business phone system. Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience. The filtering criteria can include agent language, type of issue, geographic location of the call, etc.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

Let’s look at the example of a VOIP business phone system. Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience. The filtering criteria can include agent language, type of issue, geographic location of the call, etc.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54