Automatic Callback Document Interactive Voice Response Wait times 
Fonolo
JANUARY 12, 2021
.” It’s come a long way from the early days and comes with an estimated wait time option before the callback offer message. How it’s Done: Click to Call, Visual IVR, and Virtual Queueing. You may be interested to learn that Fonolo has Avaya-approved documentation. NICE Automatic Callback.
Babelforce
NOVEMBER 30, 2022
Do you know your DTMF IVRs from your ACDs? That’s why we’ve put together a glossary covering some key CX terms, with some links to further resources so you can become your company’s CX expert in no time. Active waiting calls metric. This does not include time spent navigating an IVR system. Expected Wait Time?
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