NobelBiz

MAY 9, 2023

With dialers, contact centers can greatly improve their operational efficiency, leading to a more satisfied customer base and happier agents. Customer Experience Generally speaking, automated dialers can have a significant impact on the customer experience. Prioritize Customer Experience A.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Babelforce

NOVEMBER 30, 2022

There’s a lot of terminology to get your head around in call centers and customer experience. We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Metrics and measurables. Active waiting calls metric.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

aircall

NOVEMBER 4, 2016

This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54