Automatic Callback Customer effort First call resolution Tools 
aircall
NOVEMBER 4, 2016
The burden of this cycle of purchasing, maintaining, and replacing hardware is lightened somewhat by adopting CTI for your call center. Your agents’ only tool is their desktop computer, and even that isn’t written in stone. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference.
aircall
NOVEMBER 4, 2016
The burden of this cycle of purchasing, maintaining, and replacing hardware is lightened somewhat by adopting CTI for your call center. Your agents’ only tool is their desktop computer, and even that isn’t written in stone. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference.
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