NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. Today we talk about Omnichannel and consumer 2.0.

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52

NobelBiz

FEBRUARY 17, 2023

The solution is to keep your call center from causing customer dissatisfaction and disappointment. For example, if your customers are mostly referred through referrals, it’s important to remember that they’re referred to a wider range of products than the clients you directly deal with. The best companies take this to heart.

Customer Service 52

Customer Service Automatic Callback Call Center Average Handle Time 52

NobelBiz

FEBRUARY 21, 2023

Choose a more efficient means of communicating with and informing your customers using a cloud contact center solution – CCaaS. In most cases, this kind of solution is costly and hence tends to restrict the adoption of such solutions. An outbound call center can increase sales using a Web Call Back feature.

Call Center 52

Call Center Technology Interactive Voice Response Automatic Callback 52

NobelBiz

AUGUST 2, 2022

Therefore, as you modernize your customer service, you should consider implementing these 5 call center technologies to keep your call centers moving. What is the Call Abandonment Rate for Contact Centers? As a result, the calls center and the company’s image suffer. Is there an alternative for call centers?

Abandon rate 52

Abandon rate Call Center Interactive Voice Response Technology 52