NobelBiz

MARCH 9, 2021

Predictive dialer When using voice communication channels, it is important to establish an effective prospecting strategy that allows you to collect good results without affecting the quality of services offered to customers. Predictive Dialer functionality is typically used by contact centers that conduct outbound call campaigns.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Cloud contact 52

NobelBiz

AUGUST 2, 2022

To achieve this, you need to implement customer engagement strategies. At the same time, the most effective customer engagement strategies are available in the communication technology space. Here are 5 call center technologies you can use! These stages are simplified using IVR, resulting in less waiting time.

Abandon rate 52

Abandon rate Call Center Interactive Voice Response Technology 52

NobelBiz

FEBRUARY 21, 2023

But deploying the right customer engagement strategies may take time and effort. Here are just a few ways to maximize your customer engagement efforts: Customer communication is a vital component of your business, and it’s essential to establish a proper interaction flow. But it can be easy to keep customers interested!

Call Center 52

Call Center Technology Interactive Voice Response Automatic Callback 52

NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. Can the interactive voice response (IVR) improve the CTI?

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52