Contact Center Terminology – Abbreviations & Key Terms Explained!
Babelforce
NOVEMBER 30, 2022
The ASP will set up the client’s software instance on ASP infrastructure so that the client does not have to worry about issues such as maintenance. This is distinct from SaaS, which is more likely to be billed flexibly than ASP software. Automatic callback. Cloud contact center. Customer Journey Map (CJM).
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