NobelBiz

APRIL 21, 2022

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. Contact centers are becoming more advanced and they are also being impacted by several new technologies. However, it wasn’t until the end of the decade that they were really known as a must-have technology.

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52

aircall

NOVEMBER 4, 2016

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. Offer assistance in real-time if the agent is struggling.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. Offer assistance in real-time if the agent is struggling.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54