aircall

NOVEMBER 4, 2016

This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. Features which enhance the customer experience.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. Features which enhance the customer experience.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

NobelBiz

APRIL 21, 2022

Call Control: CTI technology allows you to initiate another call while on the current one, conference it, or transfer it. Call origin: Automatic callback and directory sharing are additional features of the CTI system. CTI requires systems to be integrated with unified control of customer experiences.

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52