aircall

NOVEMBER 4, 2016

This is immensely helpful to call center agents and managers alike. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. With such features available, team members are more likely to solicit help from managers and coworkers alike. Follow an agent’s performance during a call.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

This is immensely helpful to call center agents and managers alike. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. With such features available, team members are more likely to solicit help from managers and coworkers alike. Follow an agent’s performance during a call.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

Babelforce

NOVEMBER 30, 2022

Analytics used in this way by call centers can include KPIs gathered by the software used by call center agents to make/manage calls, and even predictive analytics model customer behaviour to anticipate contact spikes. Automatic callback. Document Management System (DMS). Call center blockage. Conformance. Cost per call.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52