Babelforce

NOVEMBER 30, 2022

Do you know your DTMF IVRs from your ACDs? We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Metrics and measurables. Active waiting calls metric. This does not include time spent navigating an IVR system.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

aircall

NOVEMBER 4, 2016

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. Here are some features to improve your customers’ experience and help you provide quality service at no extra effort cost to your staff: Interactive voice response: filters customers before they even talk to an agent.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. Here are some features to improve your customers’ experience and help you provide quality service at no extra effort cost to your staff: Interactive voice response: filters customers before they even talk to an agent.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54