Contact Center Terminology – Abbreviations & Key Terms Explained!
Babelforce
NOVEMBER 30, 2022
Automatic callback. Automatic callback (AKA virtual queuing) allows customers to request a return call if the contact center’s current line is busy or if no agent is available. Cloud contact center. Voice over Internet Protocol (VoIP). Call center dialer. Customer Journey Map (CJM).
52 
Let's personalize your content