Remove Automatic Callback Remove Cloud contact Remove Metrics Remove Wait times
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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Make sure to bookmark this page for the next time someone asks you to define a predictive dialer! Metrics and measurables. Active waiting calls metric.

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What is Computer Telephony Integration CTI for Contact Centers?

NobelBiz

As a result, the file shared with the client with the incoming call number will appear immediately in the agent’s CRM display, ensuring customized and high-quality customer service while also avoiding waiting time. Call origin: Automatic callback and directory sharing are additional features of the CTI system.