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6 Mistakes to Avoid at All Cost in Customer Service Phone Support

NobelBiz

This agent will be able to answer the customer demands in a more efficient way. The solution is to keep your call center from causing customer dissatisfaction and disappointment. You decide when members of the customer care team may be accessed based on your needs. The best companies take this to heart.

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What is Computer Telephony Integration CTI for Contact Centers?

NobelBiz

Call origin: Automatic callback and directory sharing are additional features of the CTI system. First and foremost, the call center architecture computer telephony integration CTI is composed of: The Private Automatic Branch Exchange (PABX) is a private telephone switch. How does computer telephony integration work?