Automatic Callback Call flow Interactive Voice Response Management 
aircall
APRIL 21, 2021
The idea behind ACD is to solve the problem of managing and distributing large volumes of calls in a contact center. Like all call routing systems, ACD has call distribution rules. Call traffic. Ticketing is simpler and easier to manage with skill-based routing. Automatic callback.
NobelBiz
MAY 9, 2023
Predictive Dialing This advanced strategy uses algorithms and historical data to predict agent availability and adjust the number of lines called out per agent accordingly. This can be a powerful tool for outbound campaigns but requires careful monitoring and management to avoid abandoned calls and maintain compliance.
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