aircall

NOVEMBER 4, 2016

Here are some features to improve your customers’ experience and help you provide quality service at no extra effort cost to your staff: Interactive voice response: filters customers before they even talk to an agent. Be present during the change. CTI enables call monitoring, call recording, and real-time analytics.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. Utilize IVRs or agentless seats to manage and distribute inbound traffic to the proper department.

Best practices 98

Best practices Call Center Gamification Contact center software 98

aircall

NOVEMBER 4, 2016

Here are some features to improve your customers’ experience and help you provide quality service at no extra effort cost to your staff: Interactive voice response: filters customers before they even talk to an agent. Be present during the change. CTI enables call monitoring, call recording, and real-time analytics.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54