Computer Telephony Integration: 8 Ways It Benefits Customer Support
aircall
NOVEMBER 4, 2016
For instance, you can integrate a CRM program with a business phone system. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference. The right provider will keep their SaaS model up to date and proactively provide you with the tools you need. Look for integration support.
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