Skill-Based Routing: Best Practices to Drive Call Center Success
aircall
APRIL 21, 2021
Updates customers about where they are in the queue and their estimated wait time. . CRM integration. Automatic callback. Automatically calls customers back when a sales or support agent is available. . Multiple hold messages. Avoids repetition and boredom. . Queue opt-out. Adjustable music-to-message ratio.
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