Computer Telephony Integration: 8 Ways It Benefits Customer Support
aircall
NOVEMBER 4, 2016
For instance, you can integrate a CRM program with a business phone system. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. Focus on success.
Let's personalize your content