Automatic Callback Average Handle Time Sales Wait times 
Babelforce
NOVEMBER 30, 2022
Average speed of Answer is a call center KPI which indicates the average amount of time a caller must wait to reach an agent after they’ve entered a queue. This does not include time spent navigating an IVR system. Average Handling Time (AHT). Expected Wait Time? Revenue per call.
NobelBiz
FEBRUARY 17, 2023
For instance, a customer who requires assistance with the purchase process will be sent to a sales assistant agent. Mistake 2: Keep your client waiting on the line “All our agents on the line. Your anticipated wait time is 10 minutes “. The callback option offers many benefits that enables workflow to perform at its best.
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