25 Tips & Best Practices for Identifying the Best Call Center Services
Callminer
OCTOBER 22, 2019
Virtual, or utilizing “at-home” agents. Metrics like call length and number of calls processed should fall down the priority ladder behind first call resolution, wait length, abandonment rates and quality of engagement. Low Volume Inbound or Outbound. Internal, or inside your own four walls. High Value Inbound Support.
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