25 Tips & Best Practices for Identifying the Best Call Center Services
Callminer
OCTOBER 22, 2019
It can also be used to hold agents accountable for their performance and flag agents that might require additional training or correction. If they are doing a good job, ‘it proves they have the ability to hire, train and support the type of calls and customer interactions you’re likely to receive,’ he says. Inbound Sales.
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