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Pandemic Proves the Flexibility of CCaaS Solutions

DMG Consulting

In the last few weeks, CCaaS solutions, automatic call distributors (ACDs) and dialers that are delivered from the cloud have demonstrated their flexibility in meeting the needs of companies and government agencies, as many organizations have moved their employees and agents from the office to work from home.

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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

Forrester has observed that following the pandemic and the move to remote work, companies have had success using “online video game leagues” to “improve social cohesion for at-home agents.” Leaderboards are great, but nothing can replace 1:1 feedback. The Future of the Contact Center.