What Makes A Cloud Contact Center The Customer Experience Optimizer?
Babelforce
MARCH 9, 2022
This means you can provide an uninterrupted service to your customer base, no matter what the pandemic throws at your business. Interestingly, retention for at-home agents is 80% compared with 25% for in-house agents in the US. Provide self-service options. 3 top companies that have moved to the cloud.
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