7 Strategies for Embracing the Work From Home (WFH) Call Center
Serenova
OCTOBER 7, 2020
Macro-manage the customer experience. While it can be frustrating to lose direct visibility into how call center agents are spending their time in a work from home setting, it’s ultimately topline CX metrics like C-Sat and NPS — not any given agent’s keystroke count or time spent browsing Reddit — that speak to your performance.
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