At home agents, contact center workforce and Feedback

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At home agents

contact center workforce

Feedback

Onboard, Train and Engage Remote Agents with Gamification

Noble Systems

AUGUST 8, 2019

Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is expected to grow. According to the National Association of Call Centers, over 50% of contact centers in the United States tout that some percentage of their agents are now working from home.

Gamification

Gamification At home agents Contact Center contact center workforce

Effectively managing home-based call center agents is possible. Here’s how.

Tethr

MARCH 3, 2020

Tethr’s technology works to combine what’s going on in real time with historical data for context to lead your agent to the best practices. Create a training protocol with information that addresses things all at-home agents need. Nail down at-home agent policies and guidelines. Offer consistent feedback.

Call Center

Call Center At home agents Management contact center workforce

Customer Contact Central

Onboard, Train and Engage Remote Agents with Gamification

Effectively managing home-based call center agents is possible. Here’s how.

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