Remove At home agents Remove Coaching Remove Metrics Remove outsourcing
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Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening

Outsource Consultants

In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Make sure you’re helping new and existing agents understand the best practices for common customer scenarios. .

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The 3 “I”s to Empower Your Call Center Supervisors in 2021

Outsource Consultants

Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. But to truly succeed, call centers need to empower supervisors with training to support their agents. And it’s only gotten harder for supervisors to effectively coach their agents with the shift to remote work.