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3 Ways Cloud Contact Center Solutions Benefit Agents

Upstream Works

Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. While a solid business case could be made solely for how IT would benefit, there’s a bigger story to tell that considers other stakeholders, both in and out of the contact center.

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Contact Center Leaders and Technology Experts Talk Challenges and Solutions for Better CX

Serenova

Is Technology the Answer to Contact Centers’ Biggest Challenges? In a recent Austin Contact Center Alliance survey, agent recruitment, retention and productivity were cited by members as their top three priorities. Support and Collaboration of Remote Agents.