Contact Center Leaders and Technology Experts Talk Challenges and Solutions for Better CX
Serenova
JUNE 6, 2019
Yes, automation is helping by taking care of the most basic customer service needs, such as password reset—rudimentary tasks agents find monotonous. Not all issues can be resolved well through self-service. It’s easy to alienate customers by forcing them to self-serve when they want to talk to a person.
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