Remove At home agents Remove call center workforce Remove Coaching Remove Metrics
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Top 10 Technological Contact Center Trends

Insite Managed Solutions

Home Agents: Cloud and IP telephony developments have given rise to the virtual call center, and 41% of enterprise contact centers plan on employing work-at-home agents in the near future. Turning a Contact Center into a Profit Center. 2017 Key Metric Success. Call Center Quality.