At home agents call center software Customer Service Surveys 
Upstream Works
MAY 27, 2021
Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. This is because cloud provides business value across the entire customer service value chain. There is another stakeholder group that benefits from the cloud – agents. In fact, a recent survey from J.D.
Talkdesk
MARCH 14, 2018
Three talent trends emerged from Deloitte’s 2017 global contact center survey that point to the need to rethink the way contact centers handle staffing. This shift in issue depth requires a new level of training and better real-time information to empower agents to resolve customer issues using critical thinking skills.
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