At home agents Average Handle Time Call Center Gamification 
Callminer
JULY 16, 2018
Since contact center agents interact with customers daily, it is essential that you create a plan and strategy for keeping at home agents engaged from afar. Tips to Keep At-Home Agents Engaged. Here are eight tips to keep your at-home agents engaged and productive. Use gamification.
Outsource Consultants
AUGUST 3, 2020
So what does that mean for your call center operations? In short, traveling customers will have even more *cough* baggage *cough* to handle than before. . So how can you maximize ROI across your call center operation to prepare for the travel industry’s awakening?
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