Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback
Callminer
JULY 23, 2019
The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. Lack of Confidence: Some managers are great at meeting metrics and making schedules. With a global team of 1,000 agents who handle more than 5.5
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