20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
FCR measures on KBs could indicate if certain articles are missing and give insight into whether KBs are causing people to give up and speak to an agent. Without question, our most important metric is first call resolution…”. Osiris Parikh is a certified inbound sales professional and SEO strategist.
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