Article Automatic Callback Customer effort First call resolution 
aircall
NOVEMBER 4, 2016
Computer telephony integration opens the door to a more flexible and scalable way of operating a call center. What are the benefits of computer telephony integration for a call center? The filtering criteria can include agent language, type of issue, geographic location of the call, etc. Lowered costs.
aircall
NOVEMBER 4, 2016
Computer telephony integration opens the door to a more flexible and scalable way of operating a call center. What are the benefits of computer telephony integration for a call center? The filtering criteria can include agent language, type of issue, geographic location of the call, etc. Lowered costs.
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