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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

NOVEMBER 4, 2016

This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. Lowered costs.

Customer Support 83
Customer Support Call Center Interactive Voice Response Automatic Callback 83
article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

NOVEMBER 4, 2016

This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. Lowered costs.

Customer Support 54
Customer Support Interactive Voice Response Call Center Automatic Callback 54
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