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The Complete Glossary of Common Customer Service & Support Lingos

ProProfs Blog

Account Administrator. Account Administrator, also known as Admin, manages and configures the customer support software like live chat or help desk for its team members. The agent console lets you access settings and manage tickets. Application Program Interface (API). But, where to start? But, where to start?

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42 Best Customer Feedback Software for 2022

ProProfs Blog

Best customer feedback software offers different channels to collect data like surveys, website questionnaires, social and community feedback, online reviews, forms etc. Today’s competitive business market is overflowing with top brands fighting neck to neck to stay on top. So what can you do to retain your customers? Here we go!

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