APIs Customer effort First call resolution Scripts 
Pointillist
JULY 25, 2018
Good examples of each would be: Customer Metrics: Net Promoter Score (NPS), Customer Satisfaction Score(CSAT) or. Customer Effort Score(CES). Handpicked related content: How to measure customer experience beyond NPS ]. Operational Metrics: First Call Resolution (FCR). Churn Rate.
Pointillist
JULY 25, 2018
How the Pointillist Customer Journey Analytics Platform Enables Smooth Data Integration Raw data can be sent directly to Pointillist without requiring aggregations or roll-ups of any kind. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs.
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