APIs Cloud contact Contact center software White Paper 
Fonolo
JANUARY 9, 2020
Due to its software-first nature, a cloud contact center can usually provide supervisors with deeper levels of insight and analytics, with many cloud software solutions offering artificial intelligence features to help with decision-making. Why move to a cloud contact center?
Cisco - Contact Center
DECEMBER 17, 2020
And throughout the year, the physical world was impacted such that a significant increase in digital interactions and an elevated status for contact centers came to be. We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.
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