NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. By automating the collection and organization of call details, businesses can gain valuable insights into their communication activities, improve customer interactions, and drive informed decision-making.

Call Logging 59

Call Logging voip Contact center software CRM 59

3CLogic

AUGUST 18, 2020

However, migrating to the cloud is not as simple as flipping a switch, especially if an enterprise has already invested in an on-premise telephony infrastructure. However, enterprises continue to remain dependent on their existing call center platform (IVR, queue management, reporting, etc.) Think configuration over code.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

JustCall

AUGUST 16, 2021

The contact center as a service or CCaaS is a new-age technology that serves the needs of all customers. CCaaS has replaced on-premise call centers, and only for the better. CCaaS stands for Contact center as a service. It is a cloud-based software that comes with the technology you need for your support team.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

JustCall

APRIL 5, 2023

Businesses have to make sure that they use technology to stay ahead. Two names that crop up in this context are Just Call and Cloud Call, both of which play a role in smart business communication. Not to forget that those having Premium and Custom plans can request API and Webhook access to do it at their will!

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52