APIs Business Process Outsourcing Multichannel Personalization 
Hodusoft
MARCH 6, 2024
Here comes the role of an unsung hero, known as BPO (Business Process Outsourcing), revolutionizing the way e-commerce companies provide customer support services. In the online world where customers expect quick responses, delayed responses can impact customer satisfaction and hinder business success.
InGenius
JANUARY 2, 2019
Contact centers use an automatic call distributor (ACD) to automatically route calls to specific agents based on customer data, an agent's skillset, times of day or IVR selection, to ensure the right person always answers the call. API - Application Programming Interface. BPO - Business Process Outsourcing.
Expert insights. Personalized for you.
52 
Let's personalize your content